Question 1

Is Mura AI completely free to use?

Accepted Answer

Yes. Mura is completely free to use. There is no subscription fee, no waitlist, and no hidden charges. You can access voice therapy sessions, mood tracking, and biometric health screenings at no cost.

Question 2

Can Mura AI replace a real therapist?

Accepted Answer

No. Mura is a mental health support tool, not a replacement for a licensed therapist or medical professional. It can provide meaningful support for mild to moderate mental health difficulties, but people experiencing severe mental health conditions, crises, or thoughts of self-harm should seek professional human care.

Question 3

How does the AI therapy session work?

Accepted Answer

Mura's voice sessions use an AI system trained on evidence-based therapeutic frameworks, including cognitive behavioural therapy. You speak naturally, and the AI listens, reflects, and responds in a way that mirrors the structure of a real therapy session. Sessions are available any time, with no appointment needed.

Question 4

What are the biometric health screenings?

Accepted Answer

Mura includes camera-based screenings that can detect physical health signals associated with mental health outcomes, such as indicators of anemia and thyroid irregularities, which research links to mood and cognitive function. These screenings use your device's camera and take only a few minutes.

Question 5

Is my data private?

Accepted Answer

Yes. Mura takes data privacy seriously. Conversation content is kept confidential and your personal data is not sold to third parties. You can review the full details in Mura's privacy policy at mura.today/privacy.

Question 6

What should I do in a mental health crisis?

Accepted Answer

If you are in a mental health crisis or experiencing thoughts of self-harm or suicide, please contact emergency services or a crisis line immediately. In the US, call or text 988 to reach the Suicide and Crisis Lifeline. Mura maintains a full list of international crisis resources at mura.today/emergency-lines.

Question 7

Does Mura work for anxiety and depression?

Accepted Answer

Mura's AI sessions are built on frameworks that research supports for anxiety and depression, including cognitive behavioural therapy. Many users find it helpful for managing day-to-day symptoms. For clinical diagnosis or severe conditions, a licensed professional remains the appropriate first point of contact.

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